A woman called and asked, “Do airlines put your physical description on your bag so they know whose luggage belongs to who?”
I said, “No, why do you ask?”
She replied, “Well, when I checked in with the airline, they put a tag on my luggage that said FAT, and I’m overweight, is there any connection? “
After putting her on hold for a minute while I looked into it (I was actually laughing) I came back and explained the city code for Fresno is FAT, and that the airline was just putting a destination tag on her luggage.
I had someone ask for an aisle seat so their hair wouldn’t get messed up from being near the window.
A client called in inquiring about a package to Hawaii. After going over all the cost info, she asked, “Would it be cheaper to fly to California and then take the train to Hawaii?”
I got a call from a woman who wanted to go to Capetown. I started to explain the length of the flight and the passport information when she interrupted me with “I’m not trying to make you look stupid, but Capetown is in Massachusetts. “
Without trying to make her look like the stupid one, I calmly explained, “Cape Cod is in Massachusetts, Capetown is in Africa.” Her response?… click.
A man called, furious about a Florida package we did. I asked what was wrong with the vacation in Orlando. He said he was expecting an ocean-view room. I tried to explain that is not possible, since Orlando is in the middle of the state. He replied, “Don’t lie to me. I looked on the map and Florida is a very thin state.”
I got a call from a man who asked, “Is it possible to see England from Canada?”
I said, “No.”
He said, “But they look so close on the map.”
Another man called and asked if he could rent a car in Dallas. When I pulled up the reservation, I noticed he had a 1 hour layover in Dallas. When I asked him why he wanted to rent a car, he said, “I heard Dallas was a big airport, and I need a car to drive between the gates to save time.”
A nice lady just called. She needed to know how it was possible that her flight from Detroit left at 8:20am and get into Chicago at 8:33am. I tried to explain that Michigan was an hour ahead of Illinois, but she could not understand the concept of time zones. Finally, I told her the plane went very fast, and she bought that!
I just got off the phone with a man who asked, “How do I know which plane to get on?” I asked him what exactly he meant, which he replied, “I was told my flight number is 823, but none of these darn planes have numbers on them.”